FAQ

Ordering

How do I place an order on MYZIJI?
Browse our store, select your desired shoes and choose the size, and click "Add to Cart." When ready, click the cart icon, review your items, and proceed to checkout. Enter your shipping and payment details, then click "Complete Order." You’ll receive a confirmation email with your order details.

What payment methods do you accept?
We accept payments via Shopify Payments, including major credit/debit cards (Visa, MasterCard, Maestro), PayPal, Apple Pay, Google Pay, and local European payment methods like iDEAL, Bancontact, or Klarna (availability varies by country). All transactions are processed securely in euros (€).

What should I do if I encounter an error during checkout?
Ensure your browser allows cookies and pop-ups, as Shopify requires these for checkout. If you see a payment error, verify your billing details with your card provider. For other issues, contact our Customer Service at support@myziji.eu

Can I cancel or modify my order?
Under EU consumer law, you can cancel your order within 14 days of placing it, provided it hasn’t shipped. Contact us at support@myziji.eu as soon as possible. Once shipped, orders cannot be modified, but you can use our return process (see below).

Shipping

What are your shipping options and costs?
We offer free standard shipping on orders over €100 within the EU. Standard shipping typically takes 3-7 business days, depending on your country. Express shipping (1-3 business days) is available for an additional fee, displayed at checkout via Shopify’s shipping calculator. Rates vary by destination.

Which countries do you ship to?
We ship to all EU countries, as well as Norway and Switzerland. Select your country at checkout to view available shipping options. Note that non-EU orders (e.g., UK, Switzerland) may incur customs duties or taxes, which are the customer’s responsibility.

How can I track my order?
Once your order ships, you’ll receive a tracking link via email (check your spam/junk folder). For help, contact support@myziji.eu

What if my order is marked as delivered but I haven’t received it?
If the carrier (e.g., DHL, PostNL, DPD, UPS, Fedex) marks your order as delivered but you can’t find it, check with neighbours or your local post office. Contact us at support@myziji.eu within 7 days of the delivery date, and we’ll investigate with the carrier.

Returns & Refunds

What is your return policy?
Per EU consumer rights, you have 14 days from receiving your order to notify us of a return and 14 additional days to send it back. Items must be unused, in original condition, with tags and packaging. Email support@myziji.eu for a return label. Return shipping costs are covered for faulty items; otherwise, they’re your responsibility.

How do I process a refund?
Once we receive and inspect your return, we’ll process your refund within 5-10 business days to your original payment method. You’ll receive a confirmation email.